CommTel offers flexible multi-technology and multi-vendor support services. We take an end-to-end view of networks, helping you to resolve issues quickly and completely. Our unparalleled expertise in building and supporting critical communications infrastructure gives CommTel the experience to solve your network problems with one phone call.

As industries evolve and competition increases, a stable, efficient and effective network infrastructure becomes increasingly critical to the success of your business. From the planning and development of network architecture, to the identification and resolution of issues, CommTel can assist. CommTel provides end-to-end support for networks built with multiple vendors’ equipment and technologies. When implementing new technologies or making network changes, operations and maintenance staff face increasingly greater challenges to deliver improved services

24 x 7 technical support
• onsite and remote support
• fast and efficient equipment repair service
• advanced replacement spares shipped to your door.
• software support with updates and rollouts
• system audits to detect and prevent system issues
• formal and informal training options for your technical staff

Technical support — 24 x 7
With our in-depth knowledge and understanding of your network, we can help your technical team:
• with fault diagnostic guidance
• to set up your network for optimum performance.

We can also coach your technical team through installation and maintenance issues. As networks become increasingly sophisticated, built up with equipment from multiple vendors, they become more difficult to support. We understand your network as a whole, so we can help you with complex problems that sometimes can’t be reduced to a single element.

We can also draw on our vendors’ worldwide technical resources to reach a resolution. Our 24 x 7 ServiceDesk uses an advanced Case-Management tool. This tool records and tracks the progress of all cases raised with the ServiceDesk. It is housed in a highly secure environment, and via a secure login, allows customers full visibility of all their cases. Customers can raise cases directly onto the ServiceDesk, can view progress of individual cases, and can review the resolutions of all their closed cases.

 

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